Ask an Email Question, Get an Answer ASAP!
Hi Sylvie, who is your e-mail provider, and what device and program and you using to send emails
My name is David.
It seems the previous expert may have lost connection.
Do you access your email through a web browser such as Internet Explorer or Firefox or Chrome?
What operating system runs on your computer (such as Windows 7, 8 or 10 or Mac OSX)?
If you still would like me to connect to your computer to fix the problem please click on the link below to open the remote assistance web page:
Then scroll down and click on the I Agree button to download the remote assistance program. If prompted to run the program click OK, and if not prompted then go to your Downloads folder and double click on the Elsinore file to start the remote assistance program and I will connect and work on fixing the issue with your email.
Please let me know if you have any problems starting the remote assistance program.