How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Other
Category: Email
Satisfied Customers: 2237
Experience:  James has experience in a wide range of e-mails clients from Outlook to Lotus Notes and Webmail.
Type Your Email Question Here...
JamesI is online now

The red clock sign is showing in the display panel but

This answer was rated:

The red clock sign is showing in the display panel but nothing is recording and I can't get anything to record. How can I get rid of the red clock sign please, as I assume that is what is preventing further recordings being made?

Whats the make and model of the DVR

Customer: replied 6 months ago.
Panasonic DMR-XW380
Customer: replied 6 months ago.
That's all there is!

Just looking up the spec now.

The red clock icon in the bottom right of the display states a program is setup within the timer.

For the timer record function to operate the DVR needs to be in standby.

Can you confirm if your having issues recording by pressing the record button, rather than using the timer function?

Customer: replied 6 months ago.
In short, no. No problems at all until today.

Right, go in and cancel the scheduled recordings.

You can do this by press the PRG/Check button on the right hand side of the remote, select the items showing in the list then press the DEL button on the left hand side (below number 7) of the remote.

Then proceed to record and let me if the clock is no longer showing, and if you can now record.

Customer: replied 6 months ago.
Done that. Red clock still showing. Still cannot record.

Ok it suggests the software has become corrupt.

The only option I can suggest is to do a factory reset, which will wipe all content on the DVR.

With the DVR on press SETUP on the bottom right of the remote control, navigate to Other and press OK.

From the list provided choose Initialise press OK, followed by selecting Shipping Condition and pressing OK.

Once complete please go back into the DVR and see if you can record.

Customer: replied 6 months ago.
thank you. That worked fine. I have recorded two programmes successfully.
Glad everything is now working, so I can close the case please rate the service using the star rating on this page
JamesI and 2 other Email Specialists are ready to help you