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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I believe that one of your Customer Services operatives

closed down my BTINTERNET e-mail... Show More
closed down my BTINTERNET e-mail account 2-3 weeks ago.
PLS CONFIRM or help me reactivate it - either way, it isn't working, and hasn't for 2-3 wks
Submitted: 4 months ago.
Category: Email
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replied 4 months ago.

Hi Alun,

We are a third party (not affiliated with BT), we can certainly help but just wanted to clarify that we are not part of BT before proceeding.

What was the reason given for disabling your e-mail account, did you no longer require it?

Secondly do you still have a BT service eg Internet/Broadband?

Thirdly is the account which was closed the primary account or a secondary account?