Ask an Email Question, Get an Answer ASAP!
Hi there and welcome
Can you tell me please which version of Outlook you are using?
And what is the error message you get when Outlook fails to send?
Please let me know
The cost to connect you see on your page as the Premium service.
Click it and I can accept and connect
yes I will
If you accept the offer we can
yes and the cost for connecting... as we discussed before.
I do not know the issue, if the issue is they closed your account then it cannot of course be fixed.
If we establish you can sign into your account (meaning it is open) then I can fix it
Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You run the file that downloads, when you click the link, as per the instructions I gave please
keep and run it
It says you closed the program or gave me the wrong ID.You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open pleaseThank you
Are you still having the issue?
Sign into your account here please
Are you able to?
Now try to send an email please in outlook.
Tell me the IP you have please
When you click the link I gave you it will tell you
ok, the issue is you are blacklisted as a spammer
What is the make and model of your wifi router?
No I am not joking, click the link and look for yourself and you will see.
On the back of the router is a reset button, push and hold it in for 5 seconds, then release.
Wait 5 minutes, restart the computer and try to send
We are trying to get it a new IP and then the blacklist does not apply
Let me know how you go
Ok, you need to have BT change your IP address, show them the link I gave you, until you do you cannot send via outlook, only via the web interface.
They do this in order to stop spammers sending emails on their network
You can send it to them
Your IP is blacklisted, thats what you have to tell BT
You need to ask them to change your ip address (public ip) or use the webmail version of email