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Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18719
Experience:  10+ years of work experience.
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Jason Jones is online now

Had problems with printer ... brought it to Currys ... all

This answer was rated:

had problems with printer ... brought it to Currys ... all ok now but cannot reconnect it to wifi.
Customer: replied 4 months ago.
Have just paid 52E by card thought you were going to call me as this isurgent???

I look forward to helping you today.

May I ask for the brand and model name of your printer?

I will be standing by, looking forward to your response.
Thank you,

Jason Jones and 4 other Email Specialists are ready to help you
Customer: replied 4 months ago.
EpsonET26520 ... please connect tried put in password ***** connection failed ... is this 26E in addition to what I alaready paid ... I requested free trial so prob you have not taken the 52E ... got confused and put in card details and then saw there was a free trial ...

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page:

After clicking the link above, enter the following two digit number: 72
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

I see that you are having some sort of problem running the remote on your computer.

Let's try this another way.

Go to the following page:
- On the page that comes up, click the orange Download button for the "INSTALL (EXE) option, download, and open that file.
- A file will be downloaded. Save that file and open it.
- After you run UltraViewer, it will give you an ID and Password. I need for you to give me the ID and Password ***** it shows you.
Please, give me both of the ID and password.
Keep in mind that you must keep the program running for me to connect. For this reason, please do not close it.

Good morning,

I am sorry about missing you, yesterday. I will be online and available for the next 12 hours.

Please, post a message here when you are ready to begin.

Thank you,
***** *****