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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19486
Experience:  10+ years of work experience.
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Jason Jones is online now

My email has not been working for some weeks now, can you

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My email has not been working for some weeks now, can you please solve this for me?
Email address is:***@******.***


Welcome to My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Customer: replied 6 months ago.

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Customer: replied 6 months ago.
Depends what the solution is - can you give me some idea?

Once I am able to connect and analyze the problem, I can answer that question. As of right now, the issue may be one of many, which is why I offered the remote session as an option.

Jason Jones and 2 other Email Specialists are ready to help you

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page:

After clicking the link above, enter the following two digit number: 89
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.


Thank you for your time and patience today.

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