Ask an Email Question, Get an Answer ASAP!
Hi there and welcome Richard
Can you tell me the part of your email address after the @ symbol?
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You are doing this on your computer correct?
Ok, what is then the error you get when it does not download?
You are clicking the second link correct? For your mac computer
Yes this is ok