How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 47537
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

Got a new computer and can't get my emails as I have

This answer was rated:

Hi got a new computer and can't get my emails as I have forgotten my password ***** through the forgotten password ***** it comes back with can not verify you are account holder please help
Richard

Hi there and welcome Richard

Can you tell me the part of your email address after the @ symbol?

Thank you

Richard and 2 other Email Specialists are ready to help you
Customer: replied 5 months ago.
Googlemail.com
Customer: replied 5 months ago.
Hi my computer is at work own business and I am on tablet at home

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 5 months ago.
Will not download

You are doing this on your computer correct?

Customer: replied 5 months ago.

Ok, what is then the error you get when it does not download?

Customer: replied 5 months ago.
It says safari can not download

You are clicking the second link correct? For your mac computer

Customer: replied 5 months ago.
Can we carry on tomorrow whe not I get into work

Yes this is ok

Customer: replied 5 months ago.
Thank you