Ask an Email Question, Get an Answer ASAP!
Hi there and welcome
What is the exact message you get when you try to sign in?
Please let me know
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, can you please do the instructions I gave you on your computer please.
Ok, what is te part of your email address after the @ symbol?
Go to my link below
Tell me if you an sign into your account there please
What happens when you try to sign in there?
Ok, and how are you trying to sign into your account on your cell phone?
Can you follow the steps here please to add the email account to your device
Let me know how you go please
ok, you will need to get it enabled on your account, can you call 0345(###) ###-####and have this done
Then with them on the phone add the account to ensure it was done correctly.
Let me know the results please