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Richard, Software Engineer
Category: Email
Satisfied Customers: 53291
Experience:  Over 15 year experience in Email Systems and Programs
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Kobo H20 screen stuck on book page. Back light switches on

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Kobo H20 screen stuck on book page. Back light switches on and off with on/off switch. Charged for 3hrs. Held on/off buttons for 10+secs. Pushed reset button with a pin. No change. Any suggestions?

Hi there and welcome

10 seconds was too short, push and hold the reset button for 60 seconds then release.

Tell me if this corrects it please

Richard and 5 other Email Specialists are ready to help you
Customer: replied 1 year ago.
only change is backlight doesn't switch on.

Please provide me the phone number to call you on

Customer: replied 1 year ago.