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syseng, Information Systems Professional
Category: Email
Satisfied Customers: 8974
Experience:  Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
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Acer aspire 5349. Just tried to update to windows 10. Now

Customer Question

Acer aspire 5349. Just tried to update to windows 10. Now the computer just goes dead as soon as I insert my password. Strangely on another account on the same computer it works as usual. Any ideas?
Submitted: 1 year ago.
Category: Email
Expert:  syseng replied 1 year ago.


My name is David.

Boot the computer and immediately power off the computer when Windows starts (when the Windows

logo appears). Do this three times and then boot it again and the Advanced

Boot Menu should appear.

Select Advanced options in the menu that appears, then select Troubleshoot >

Advanced Options > System Restore. Select a restore point dated prior to

when the issue first started. Then click Next and follow the prompts to

complete the system restore. Reboot and test to see if the issue is


Please let me know the result.