Ask an Email Question, Get an Answer ASAP!
Hi there and welcome
To clarify, is this for your Gmail account or for your Apple ID?
Please let me know
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Do you have a computer available there?
ok, please use my link below
And follow the process there to reset the password
Once done, use the new password ***** sign in
Let me know how you go please
This is the number you used when you first setup the account.
Do you recall what this was?
Thanks use it and let me know the results
ok, then your only option is to use this form now
Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.
They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.
If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.
It is critical you always keep your recovery information up to date to avoid such a situation as this
Then you will have to create a new account, you cannot recover this one sorry
It has been sorted, we went through all options, I spent time with you and confirmed this is the only way to sort this