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Hi,I'm sorry about the issue. Is there any error or message?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
https://tinyurl.com/y83pt4hd, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I have resolved the issue via remote support. Summary:
1. When you are in Hotmail, click on option New near the top.2. Click on option To below the option New. 3. Scroll down as needed, then click on the contact you want.
- (If needed, open the Google Chrome program, then click on Outlook / Mail there, then follow the 3 steps above.)
If you need help with anything else, please come back any time. Thank you very much.