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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Network Administrator
Category: Email
Satisfied Customers: 985
Experience:  I am a self-employed computer specialist experienced at setting up and administrating email accounts.
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I can receive emails but not send them. I have tried

Customer Question

I can receive emails but not send them. I have tried restyling my password. Can you help?
Submitted: 12 days ago.
Category: Email
Expert:  John replied 12 days ago.

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

On which email application are you seeing this issue also could you please let me know the exact error message you are getting?

Are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 12 days ago.
I am using an apple ipad with talktalk
Customer: replied 12 days ago.
Does this mean a refund of £22
Expert:  John replied 12 days ago.

Sorry to say that i cannot connect to mobile devices.

What is the the exact error message you are getting?

Customer: replied 12 days ago.
I have 11 emails waiting to send when I turn on it tells me it is sending them but they just stay there,
Customer: replied 12 days ago.
The message I am getting is unable to connect to talktalk
Expert:  John replied 12 days ago.

Are you seeing this issue on Mac mail app in ipad?

Customer: replied 12 days ago.
No
Expert:  John replied 12 days ago.

OK on which email app are you seeing this issue also are you able to send email using talktalk website ?

Customer: replied 12 days ago.
If you cannot help me I would like a full refund of all monies paid
Expert:  John replied 12 days ago.

I didn't say i cannot help you so please answer my above question so that i can understand the issue more clearly.

Customer: replied 12 days ago.
I am using talktalk mail I can receive emails no problem
Expert:  John replied 12 days ago.

I understand that but my question is are you able to send emails using the talktalk website email version : - https://www.talktalk.co.uk/mail/index.html?l=en&error=error.domain.invalid

Customer: replied 12 days ago.
No I havn’t Tried using talktalk web site
Expert:  John replied 12 days ago.

Please try it using the above link i gave and let me know.

Customer: replied 12 days ago.
Did you receive the email?
Customer: replied 12 days ago.
I used the link and the email went.
Expert:  John replied 12 days ago.

I wont be able to receive any emails send by customer,please send one to yourself and check it.

Customer: replied 12 days ago.
The message said the email was sent but I havn’t received it as yet
Expert:  John replied 12 days ago.

Refresh the email inbox page and check it again.

Customer: replied 12 days ago.
It has hu
Customer: replied 12 days ago.
It has just arrived
Expert:  John replied 12 days ago.

OK now on which email app were you facing this send issue?

Customer: replied 12 days ago.
Talktalkmail on the iPad
Customer: replied 12 days ago.
It is just the place we’re all my emails arrive
Expert:  John replied 12 days ago.

Talktalk is a email service not a email app.Can you tell what this email app looks like or can you take a picture of it and send it to me using the add files option in the reply box on this chat page.

Customer: replied 12 days ago.
It is just a blue box with an envelope on it
Customer: replied 12 days ago.
I don’t know how to do that
Expert:  John replied 12 days ago.

OK that is the mac mail icon.

Please go to settings first and let me know.

Customer: replied 12 days ago.
It only says iMac account
Customer: replied 12 days ago.
Sorry imap account
Customer: replied 12 days ago.
It is an apple ipad not mac
Expert:  John replied 12 days ago.

Is it showing IMAP or Imac account ?

Customer: replied 12 days ago.
IMAP
Expert:  John replied 12 days ago.

When you click on it does it show details ?

Customer: replied 12 days ago.
Outgoing mail server SMTP
Customer: replied 12 days ago.
No it doesn’t show anything
Expert:  John replied 12 days ago.

Tap smtp and let me know whether it shows port number and details in it.

Customer: replied 12 days ago.
Use SSL SERVER PORT 587 Authentication password
Expert:  John replied 12 days ago.

Settings seems to be correct so only option is to remove talktalk from it and then add it again.

Expert:  John replied 12 days ago.

Shall we try that ?

Customer: replied 12 days ago.
Do you mean delete talktalk then type in the address agai
Customer: replied 12 days ago.
Customer: replied 12 days ago.
Do you want me to do that?
Expert:  John replied 12 days ago.

Before doing that shall we try another better email app and see if its able to send emails?

Customer: replied 12 days ago.
Ok
Customer: replied 12 days ago.
I have gmail
Expert:  John replied 12 days ago.

That is OK

Please go to app store and the type microsoft outlook and then download and install Microsoft outlook.

Customer: replied 12 days ago.
Ok I have got it
Expert:  John replied 12 days ago.

Now open it and then it will ask you to add your email,enter talktalk email address and its password ***** it will add it automatically.

Let me know once that is done.

Customer: replied 12 days ago.
Unable to log in it says secure connection unavailable
Expert:  John replied 12 days ago.

OK what options does it show ?

Customer: replied 12 days ago.
It says log in anyway I tried but it didn’t log in
Expert:  John replied 12 days ago.

Are you sure the password ***** entered is correct?

Customer: replied 12 days ago.
Yesi am sure
Expert:  John replied 12 days ago.

Are you currently chatting to me from the Ipad?

Customer: replied 12 days ago.
I am
Expert:  John replied 12 days ago.

Can you disconnect the internet connection in it and then wait for a minute and then reconnect it.Then try adding talktalk in outlook again.

Customer: replied 12 days ago.
55357;���ok
Expert:  John replied 12 days ago.

Thank you and let me know.

Expert:  John replied 12 days ago.

Have you checked it?

Customer: replied 12 days ago.
I have done all that and even used the advanced settings and it is still telling me that the connection is not secure and will not allow me to log in
Expert:  John replied 12 days ago.

In that case i am out of ideas and i will open this to other experts so that they can try to help you.

Sincerely,

John

Customer: replied 12 days ago.
What about the remote fund that I paid?
Expert:  Joel Kalman replied 12 days ago.

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. It looks like you still need assistance.

Customer: replied 11 days ago.
Apparently my ssl has run out .. how do I renew it?Thats why I cannot send emails from talktalk I’ve been told.
Expert:  Joel Kalman replied 11 days ago.

Secure Socket Layer (SSL) protection is an option that should be checked under the Outgoing Server email settings

Customer: replied 11 days ago.
How do I check that?
Customer: replied 11 days ago.
How do I check that? I am not sure how to do this
Expert:  Joel Kalman replied 11 days ago.

Go to Settings and select Mail, Contacts, Calendars. Then select your email account. In the account settings look for Outgoing Server. The settings should be as follows:

Outgoing Mail Server: smtp.talktalk.net

Outgoing SSL/StartTLs: Yes

Outgoing Port: 587

Outgoing Authentication: Yes