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Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 14013
Experience:  Proud to have been getting computer technicalities into working order since 1988.
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I cannot log into my Hotmail account. Despite filling out

Customer Question

I cannot log into my Hotmail account. Despite filling out the long form questions it will still not accept that I am not trying to hack into the system.
Assistant: What application are you using?
Customer: Help
Assistant: Have you installed any updates recently?
Customer: Microsoft office I think. No new applications
Assistant: Which software or app can I help with?
Customer: unclear as not to tech smart
Assistant: What have you tried so far with your software?
Customer: Filling in a form and giving clear details about people I have messaged and the subject. Difficult to remember exactly and have done it three times do not know where to go
Assistant: Anything else you want the Software Expert to know before I connect you?
Customer: Not sure as cannot proceed further
Submitted: 6 months ago.
Category: Email
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Expert:  Russell H. replied 6 months ago.

Have you tried going through the 'Forgot my password' link, after loading the page and entering your email address then clicking on NEXT ... ?

(If that just takes you back to Help Assistant, my apologies.)

- If this answers your question, please rate my answer using the five-star interface at the top of the JustAnswer question page .... A five-star rating would be appreciated! Thank you.

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