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Hi there and welcome
Do you mean you get multiple instances of it opening at once?
Please let me know
If you right click on one of the instances in the task bar and select close, does this shut that instance off?
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect