How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7421
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Email Question Here...
KamilAnwar1 is online now

I am not receiving emails and I have tried to do everything

This answer was rated:

I am not receiving emails and I have tried to do everything the ;help desk tells me to do. When I try to change my password ***** I don’t remember my old one it then says my email address is wrong.
Assistant: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Safari
Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: It is possible that inadvertently put some lock to anti virus thing on
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: No thank you.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Who is your email provider?

KamilAnwar1 and 3 other Email Specialists are ready to help you
Customer: replied 29 days ago.
Google

Please click the link below and run/open the downloaded program

https://www.fastsupport.com/670669990

You need to click the link i sent above and run/open the program