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KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7920
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am not receiving emails and I have tried to do everything

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I am not receiving emails and I have tried to do everything the ;help desk tells me to do. When I try to change my password ***** I don’t remember my old one it then says my email address is wrong.
Assistant: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Safari
Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: It is possible that inadvertently put some lock to anti virus thing on
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: No thank you.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Who is your email provider?

KamilAnwar1 and 3 other Email Specialists are ready to help you
Customer: replied 5 months ago.

Please click the link below and run/open the downloaded program

You need to click the link i sent above and run/open the program