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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I've set up a new iPad but when I tried to sort out my gmail

Customer Question

Hi, I've set up a new iPad but when I tried to sort out my gmail account I had a problem with my password ***** I seem to have changed but it won't acknowledge it, even tho I have been sent text verification code numbers? All three iPad devices I use won't let me into my mail and state that my email address is wrong? I always use the same one! Help please
Assistant: Are you logged into your email account on any other devices?
Customer: Well it's up but says it can't receive mail because it's not acknowledging my passwords
Assistant: Do you have security questions or a phone number on file to help reset your password?
Customer: My mobile no.
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: I think I've reset my password ***** my email account twice?
Submitted: 25 days ago.
Category: Email
Expert:  JamesI replied 25 days ago.

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

Start by going to Gmail.com via the web browser and see if you can login, and if you cant go through the password ***** process.

Let me know how you get on.