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Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I've forgotten my password. How do I get another? Assistant:

Customer Question

I've forgotten my password. How do I get another?
Assistant: Are you logged into your email account on any other devices?
Customer: No
Assistant: Do you have security questions or a phone number on file to help reset your password?
Customer: I think I have my mobile phone number
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 24 days ago.
Category: Email
Expert:  John replied 24 days ago.

Hello and welcome to Justanswer services which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. Please provide the following details.

Which email account are you trying to access also are you trying to access it on windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 24 days ago.
Expert:  John replied 24 days ago.

Before i do remote support i like to know whether you are using windows or mac computer?

Customer: replied 24 days ago.
Samsung phone
Expert:  John replied 24 days ago.

Are you accessing this email on samsung phone not in your computer?

Expert:  John replied 24 days ago.

Please answer my above question so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Expert:  John replied 23 days ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

Customer: replied 23 days ago.
I asked the question from my computer. I have Mozilla Thunderbird working on my PC, but I cannot load it onto my Samsung phone without the password, which I've forgotten.
Expert:  John replied 23 days ago.

Have you tried password ***** for your BLUEYONDER.CO.UK email account?

Expert:  John replied 23 days ago.

If you haven't tried that please use this link to reset the password : - https://my.virginmedia.com/forgot-details/password

Let me know the result.