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Hello and welcome to Justanswer services which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. Please provide the following details.
Which email account are you trying to access also are you trying to access it on windows or mac computer?
Note: - Use the reply box just below type the reply in it and click on send.
Before i do remote support i like to know whether you are using windows or mac computer?
Are you accessing this email on samsung phone not in your computer?
Please answer my above question so that i can help you better.
Use the reply box just below type the reply in it and click on send.
Checking to see whether you still need help.
Have you tried password ***** for your BLUEYONDER.CO.UK email account?
If you haven't tried that please use this link to reset the password : - https://my.virginmedia.com/forgot-details/password
Let me know the result.