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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 8547
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Can receive emails, but sent emails go into outbox. iMac -

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Can receive emails, but sent emails go into outbox. iMac - 10-14-1
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: BT
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: BT
Assistant: What troubleshooting have you tried?
Customer: Been through the Preferences and done what the internet has suggested
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: Don't think so - except that I am not a computer expert!!
Customer: replied 25 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 25 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hello sir/madam,

What is the error message exactly you are getting?

Customer: replied 25 days ago.
Not getting any error message - mail just doesn't send

can you go to preferences again. do you have a setting like "My server requires authentication" ?

jhannell and 6 other Email Specialists are ready to help you
Customer: replied 25 days ago.
OK

Can you please click on this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=dff46f3c-2af8-4f64-a023-8fbdc1014210&Type=Java

and follow on-screen instructions carefully.

If something goes wrong, please let me know.

What is your email program? (are you using an email program like Outlook or Thunderbird?)

Customer: replied 25 days ago.
What happens now???
Customer: replied 25 days ago.
Mac Mail
Customer: replied 25 days ago.
Are you going to connect to Mac?
Customer: replied 25 days ago.
What is happening here??

Hi again, were you able to click on the link above?

Hello sir/madam,

what is the email address you are having problems with?

Customer: replied 24 days ago.
Customer: replied 24 days ago.
Should end .com. Sorry!

can you go to your email settings. (if you don't know how, please let me know)

what is your incoming email server? what is your outgoing email server? (smtp)

Customer: replied 24 days ago.
Sorry Jerry, you are right - I wouldn’t know where to find them!! As it happens, it seems to be working at the moment; think I’ll let well alone.
Many thanks for your help.
Rex

You are welcome. if something goes wrong, i will be here anytime.

Best regards.