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Hi,I'm sorry about the issue. What happens when you get a verification code? What does it say? Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
What's the make / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://tinyurl.com/y6xdpsts, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Please answer my question below. Thank you.
What was the code you got earlier? Thank you.
The code is not the password. What happens when you go to the gmail website https://www.gmail.com , then there, click on the Sign in option, then enter your gmail email address, then click on Next, then click on option Forgot password, then click on option Try another way, then enter your landline number
Yes. Please try again and let me know where it is stuck at. What happens when you go to the gmail.com website https://www.gmail.com , then there, click on the Sign in option, then enter your gmail email address, then click on Next, then click on option Forgot password, then click on option Try another way, then enter your landline number, then click on Send. Then enter the code it will give you, or enter the old code in the code box, then next/ continue, then what does it show next?
Or use the website https://accounts.google.com/signin/recovery
Thank you.
Use, use the option Use another account at the gmail.com website , then enter your gmail email address, then click on Next, then click on option Forgot password, then click on option Try another way, then enter your landline number, then click on Send. Then enter the code it will give you, or enter the old code in the code box, then next/ continue, then what does it show next?
Please keep that page open. When they give you the code, please enter that code in the Code field, and next, then what does it show next? Thank you.
Please click on the website below, then does it give you a new code or the same code?
https://accounts.google.com/Logout?hl=en&continue=https://mail.google.com/mail&service=mail
Yes, try the new link and sign in / enter your problematic gmail email address:
So it just called you again and gave you that code, then it said "Something went wrong" again? Thank you.
I'm sorry. You may need to try the forgot option again tomorrow, but for now, you can submit the account recovery form at the website below:
https://support.google.com/accounts/contact/disabled2?p=
- Describe your issue there and let them know what you've tried, and tell them the error message. Thank you.
You may need to try the forgot option again tomorrow, but for now, you can submit the account recovery form at the website below:
You're very welcome. I'm the tech, so I'll have our customer service contact you about the billing, but it's the amount you've agreed to. Thank you for your patience.
You're very welcome. Thank you.