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JamesI, Other
Category: Email
Satisfied Customers: 3961
Experience:  James has experience in a wide range of e-mails clients from Outlook to Lotus Notes and Webmail.
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I am unable to send or receive e mails Assistant: How's your

This answer was rated:

I am unable to send or receive e mails
Assistant: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: internet connection OK. gl.
Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: my email address was changed by gmail this morning with a message saying had registered new computer which I hadn't
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: I have a laptop as well as a computer and an i phone
do you go to a google webpage or use an app to view your emails?
Customer: replied 6 months ago.
Google webpage
What error do you get when try to send an email via
Customer: replied 6 months ago.
No thakds

To confirm do you need any further assistance?

Customer: replied 6 months ago.
Google says I cannot change my address so I will have to use the one they sent me

Right what do you mean the one they sent you, when you setup an account you chose the email address.

If you want to use a different email address go to and register a new email address.

Customer: replied 6 months ago.
I don't think it will be worth the expense. Thank you

I assume that may relate to the offer of a call, do you need any further assistance with setting up a new email address?

Customer: replied 6 months ago.
Is it not possible to speak to one of you ?

There are options for calls available but this is a chargeable service.

Customer: replied 6 months ago.
I would like a phone call

Please click the option above to accept the offer and it will ask you to provide you contact details.

JamesI and 2 other Email Specialists are ready to help you
Customer: replied 6 months ago.
How long before I can talk to a human !?

You need to provide your telephone number in the field provided

Customer: replied 6 months ago.
078166453225 or***********