How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Other
Category: Email
Satisfied Customers: 3069
Experience:  James has experience in a wide range of e-mails clients from Outlook to Lotus Notes and Webmail.
75967336
Type Your Email Question Here...
JamesI is online now

I am unable to send or receive e mails Assistant: How's your

This answer was rated:

I am unable to send or receive e mails
Assistant: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: internet connection OK. gl.
Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: my email address was changed by gmail this morning with a message saying had registered new computer which I hadn't
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: I have a laptop as well as a computer and an i phone
do you go to a google webpage or use an app to view your emails?
Customer: replied 9 days ago.
Google webpage
What error do you get when try to send an email via gmail.com?
Customer: replied 9 days ago.
No thakds

To confirm do you need any further assistance?

Customer: replied 8 days ago.
Google says I cannot change my address so I will have to use the one they sent me

Right what do you mean the one they sent you, when you setup an account you chose the email address.

If you want to use a different email address go to GMail.com and register a new email address.

Customer: replied 8 days ago.
I don't think it will be worth the expense. Thank you

I assume that may relate to the offer of a call, do you need any further assistance with setting up a new email address?

Customer: replied 8 days ago.
Is it not possible to speak to one of you ?

There are options for calls available but this is a chargeable service.

Customer: replied 8 days ago.
I would like a phone call

Please click the option above to accept the offer and it will ask you to provide you contact details.

JamesI and 8 other Email Specialists are ready to help you
Customer: replied 8 days ago.
How long before I can talk to a human !?

You need to provide your telephone number in the field provided

Customer: replied 8 days ago.
078166453225 or***********