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Hi there and welcome
Have you restarted the phone since this issue started?
Please let me know
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Please go to settings, apps, select three dots there top right then show system apps
Then locate google play, select it than storage and clear data
Restart the phone and tell me how it functions
What is on the top right
choose Application Manager
yes, now look at the list of ALL apps and
locate google play, select it than storage and clear data
Can you open the web browser and visit a website on the phone?
Ok, we will have to reset the phone, this will remove all your data so first backup your personal data off the phone
Then go to settings, backup and security, factory reset
Once done, setup the phone and tell me how it functions please
You can follow the steps here
yes you will.
yes then you can use the phone
The playstore wont open?
What error message?
ok, it looks like it update now