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projectx2501
projectx2501, Information Systems Manager
Category: Email
Satisfied Customers: 782
Experience:  Over ten years experience in information systems management!
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I run a small business where by it is neccessary for me to

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I run a small business where by it is neccessary for me to bulk email my clients. About 6 months ago I had trouble with Yahoo and Hotmail email addresses bouncing back to me. I contacted my hosting site; Names.co.uk and they upgraded my email system to Microsoft 365 and told me this problem will be fixed. Just recently emails from Goolge mail and G Mail are bouncing back to me, GMail obviously think I am a spammer and have blocked me. How can I get this solved. Names.co.uk are saying my emails are working fine and that the problem is with Gmail. Can youy help?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Names.co.uk. My work email is***@******.***
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Office 365 on my home computer
JA: What troubleshooting have you tried?
Customer: I followed the instructions from a gmail bounced back email. I called a friend with a GMail account and tried to get them to unblock me. She said that my emails were not being blocked but she still wasn't getting them
JA: Anything else you want the Email Expert to know before I connect you?
Customer: If a send individual emails to GMAIL clients it works. When i bulk send it doesn't
Customer: replied 11 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 11 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Thank you for your question. My name is ***** ***** I will be happy to assist you. So that I can best answer your question I have a couple of questions for you. Are you ready now?

May I get your domain name so I can do some testing and see why this is and what can be done about it?

Customer: replied 11 days ago.

Great. May I get your domain name so I can do some testing and see why this is and what can be done about it?

Your domain name would be the part after the @ in an email address. Give me the one that your clients will be receiving an email from.

Customer: replied 11 days ago.
My domain name is betterbowling.co.uk Lets try and fix it first without doing the £22. I am not that rich
Customer: replied 11 days ago.
my email address is***@******.***

No problem. Give me a second. I will do some testing.

This has got to be one of the best domains (as far as email setup) that I have seen in a while. There is no indication that there would be a problem with mail delivery due to spam fileters. Can you please copy and paste a bounce back message here?

Customer: replied 11 days ago.
Delivery has failed to these recipients or groups:Sharon Owen (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.Samia Ahdal (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.Suresh Pillai (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.Steven Whittaker (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.Rajesh Krishna (*****@******.***) (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.neil skinner (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.Neha Shah (*****@******.***) (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.***@******.*** (*****@******.***)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389
Customer: replied 11 days ago.
Diagnostic information for administrators:Generating server: LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM
Receiving server: LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM
Total retry attempts: 26
***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.PROD.OUTLOOK.COM returned '550 5.4.300 Message expired'***@******.***
3/12/2019 10:48:47 AM - Server at LNXP265MB1612.GBRP265.

Thank you let me look into this. Can you give me the ip address to your mail server?

Customer: replied 11 days ago.
Is this what you need?IP: 77.97.49.147
Decimal:(###) ###-####Hostname: cpc121252-nmal25-2-0-cust146.19-2.cable.virginm.net
ASN: 5089
ISP: Virgin Media
Organization: Virgin Media
Services: None detected
Type: BroadbandAssignment: Static IPBlacklist:Continent: Europe
Country: United Kingdom
State/Region: Kingston upon Thames
City: Surbiton
Latitude: 51.3915 (51° 23′ 29.40″ N)
Longitude: -0.2982 (0° 17′ 53.52″ W)
Postal Code: KT6
Customer: replied 11 days ago.
are you still there?

Yes, I am still looking at something. I think it is the IP address that is the issue..

Customer: replied 11 days ago.
ok

Yes, the only indication of trouble comes from SPAMHause but sadly they are the biggest one out there. You are in luck because you can get off with just explaining what you are doing and they will remove the blacklist entry for your IP addess. Give me a second for a link./

Ok, go to this link and select the removal procedure button under your ip address which will begin the process. Looks like they just want some information about your server.

https://www.spamhaus.org/pbl/query/PBL1660332

Customer: replied 11 days ago.
Do I need to follow any of these instructions first? (This is copied from their page)PBL Self-Service IP RemovalAutomatic removal mechanism for single Static IP addressesThis function allows mail server operators with Static IP addresses listed on the PBL (such as IPs within a range previously identified as Dynamic but which has been recently reassigned as Static) to automatically remove their Static IP addresses from the PBL database.Before removing an IP address from the PBL database you must understand this:THE PBL IS NOT A BLACKLIST. You are not blacklisted for spamming or for anything you have done. The PBL is simply a list of ALL of the world's end-user broadband IP space, i.e: IP space normally assigned to broadband/ADSL customers. It is perfectly normal for dynamic IP addresses (DSL, DHCP, cable, dialup) to be listed on the PBL. In fact all IP addresses in the world which are not designated mail server machines *should be* on the PBL.The PBL does not prevent you sending email unless your email program is not authenticating properly when it connects to your ISP or company's mail server. This can happen if you have forgotten to turn on 'Authentication' in your 'outgoing mail' account settings, or if the username/password ***** email program is giving to your outgoing mail server is wrong.If you are using a normal email program, such as Outlook, Entourage, Thunderbird, Apple Mail, and you are being blocked by a Spamhaus PBL listing when you try to send email, the reason is simply that YOU NEED TO TURN ON 'SMTP AUTHENTICATION' in your email program's account settings. See: How do I turn on SMTP Authentication?You should only remove an IP address from the PBL if (A) the IP address is Static and has proper Reverse DNS assigned to your mail server, and (B) if you have a specific technical reason for needing to run a 'direct-to-MX' email service, such as a mail server appliance, off the Static IP address. In all other cases you should NOT remove an IP address from the PBL.By removing your IP address from the PBL database you are assuming responsibility for any Spam that may later originate from the IP address. If spam is then detected from an IP address excluded from PBL, it may be listed in SBL or XBL under the criteria of those lists.When requesting a removal, do NOT give a Freemail or free webmail address (such as @gmail.com, @hotmail.com, @yahoo.com, etc). The PBL system does not process removals from freemail accounts (the system will simply discard any removals you make if you use any 'freemail' address). Always use your real address and your own domain.You can not remove an IP address that is also listed in another Spamhaus database (such as SBL or XBL) due to other existing spam issues. You can not remove an IP address that has been set to 'non-removable' by your ISP. In this case you need to contact your ISP to resolve the issue.Removed IP addresses are not actually deleted from the PBL master database, instead they are added to a suppression database which removes the IP address from the current PBL zone build. You can only remove one IP address. Safeguards are built in to prevent abuse of the removal facility by spammers (and particularly by automated bots).
Customer: replied 11 days ago.
Sorry but I don't really understand what they want me to do?

Not first. But you will want to afterwards so that you are not blacklisted again. For instance, your outgoing mail server must have authentication (yours does, not a problem) etc.. You already meet the requirements and just need to say yes and click on the possitive buttons. Then continue the path you have been going.

Again, your email is very well managed. Most people dont know what a SPF record is, yours shows no major problems.

Customer: replied 11 days ago.
I have followed the instructions and received this confirmation - can I test re-sending the email after 30 minutes? Is there anything else I need to do?Removal Control: Request AcceptedThe IP address has been added to the PBL Removals database. Please allow 30 minutes for servers around the world to update their data. Under normal circumstances, in approximately 30 minutes you should be able to send email directly to networks that use Spamhaus' Policy Block List system.Note that the PBL Removal System will now automatically run a check on the removed IP address and will re-activate the PBL listing if the IP address is found to be dynamic, not a real mail server, having any history of sending spam, or if it appears infected with a virus/trojan.

actually propagation can take 24 hours. If it can wait, I would wait at least 4 hours for everyone around the world to get the update on your IP Address.

projectx2501 and other Email Specialists are ready to help you
Customer: replied 11 days ago.
Ok, thank you for your help today. I will wait 24 hours

Thank you and have a great day!