Ask an Email Question, Get an Answer ASAP!
Hi,I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://tinyurl.com/y5l2w6vg, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Sorry, does it give any error or message?
1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:
http://tinyurl.com/y4eqlbv6, then click on Open or Run (or save) if prompted.2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
- What's your internet browser program, such as Internet Explorer, Firefox, Google Chrome, etc.?Please reply at the box below. Thank you.
Are you able to go to the website BT.com on your computer, then click on the Email option at the top right corner there, then sign in your @btinternet.com email address there and see if it works? Or is there any error or message?
Please reply at the box below. Thank you.
What's your internet browser program, such as Internet Explorer, Firefox, Google Chrome, etc.?Please reply at the box below. Thank you
If you open the Internet Explorer program, then go to the bt.com website in the Internet Explorer program, and sign in your btinternet email address in the Internet Explorer program, then does it work in the Internet Explorer program? Thank you.
Please let me know. Thank you.
How about the 3-bar icon? Or what is the icon showing right under the X icon located at the upper right corner in your Google Chrome program? Thank you.
Yes, hit that, and continue the steps. Thank you.
Sorry, please do the next steps below:
Yes, it's called Show advanced settings. Click on it, then then scroll down to bottom again, then click on option Reset / Restore, then click on Reset to confirm. Wait for it to finish, then close Google Chrome program
- Then re-open Google Chrome and go to the BT.com website in your Google Chrome program and see if it works fine now. Thank you.
Ignore / skip that. Or don't choose anything. Just go to the BT.com website now and check. Thank you.
No, it looks like you are still at the google website. You would need to go to the www.BT.com website, then click on the option Email at the top right corner, then you can sign in. Thank you.
I'm sorry. Please download / install the Firefox program at the Firefox.com website.
- Then open the Firefox program, then go to the BT.com website in the Firefox program and see if your email works in the Firefox program. Thank you.
OK. Just install Firefox / set Firefox as default when prompted, and see if the BT.com website / email works fine in the Firefox program. Thank you.
It could be that your computer is too old, so Google Chrome is not working anymore. So we are trying Firefox. We can continue another time as you need. Thank you for your patience.
We've emailed you. Thank you.