Ask an Email Question, Get an Answer ASAP!
Hi there and welcome
Can you explain the issue you have with your emails please?
Please click this link
And run the file that opens
Is it now added to outlook?
Click this link
And tell me what the IP is
It is still blocked, it did not change
you see it here
Call BT and have them change your public IP as until they do it wont add in outlook
let me know when it has (check it via http://www.whatismyip.com/ to be sure it is changed)
I do not understand
"all they would a BT engineer was NOT involved"
what do you mean?
I still do not understand what you mean sorry... but basically you have to get them to do this else you cannot use outlook with your BT account
you would need to switch to a service like Gmail who do not have these restrictions like BT does
First, make an account here
Let me know when you have please
No they do not, when they threw out your number what was the message?
and run the file that downloads
you use this link for BT
Correct, you use the BT on via that link
No, its the IP address, not the router thats the issue
Well there is no need or reason for them to come to you, it has to be done from their side.
Did you check if your IP has changed?
What does it now say?
The ip4 is wrong, please double check it, type it out here
no it is still noo good, you will have to use the web interface via the link I gave
yes you use the link to access mails with please
yes it is ok, but you wont be able to use outlook you need to use this one
to access mail
No, paying more will not help, you need to use the link to access your emails
Not with the IP you have, you can check it yourself here