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Richard, Software Engineer
Category: Email
Satisfied Customers: 54738
Experience:  Over 15 year experience in Email Systems and Programs
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Sort my emails out, in a word nothing, BT web works ok but

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sort my emails out
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: in a word nothing
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: BT web works ok but not outlook
JA: What troubleshooting have you tried?
Customer: pc new one one feel the email part is not installed or not correctly
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I want to do it every time if you understand

Hi there and welcome

Can you explain the issue you have with your emails please?

Thank you

Richard and 2 other Email Specialists are ready to help you
Customer: replied 2 months ago.
I said above BT web works fine but no outlook
Customer: replied 2 months ago.
I have virtually no working Outlook I have an annual Office 365 so pay for outlook etc

Please click this link

And run the file that opens

Customer: replied 2 months ago.
Please say something I did the reset as requested what now?
Customer: replied 2 months ago.
thank you

Is it now added to outlook?

Customer: replied 2 months ago.
far as I can seen not connected it was found I was listed as a scammer!! hence the router reset the nothing
Customer: replied 2 months ago.
I cant check the email/outook or shall lose this page you aRE DOING THAT REMOTELY?

Click this link

And tell me what the IP is

Customer: replied 2 months ago.
Customer: replied 2 months ago.

It is still blocked, it did not change

you see it here

Call BT and have them change your public IP as until they do it wont add in outlook

let me know when it has (check it via to be sure it is changed)

Customer: replied 2 months ago.
help I tried BT they were very difficult all they would a BT engineer was NOT involved

I do not understand

"all they would a BT engineer was NOT involved"

what do you mean?

Customer: replied 2 months ago.
exactly what i say all I could get was a BT engineer was not involved

I still do not understand what you mean sorry... but basically you have to get them to do this else you cannot use outlook with your BT account

you would need to switch to a service like Gmail who do not have these restrictions like BT does

Customer: replied 2 months ago.
how can i switch to Gmail I have GMail on my mobile but know little about them
Customer: replied 2 months ago.
better still cassn you switch for me?

First, make an account here

Let me know when you have please

Customer: replied 2 months ago.
I tried but they threw out my phone number do they accept landlines

No they do not, when they threw out your number what was the message?

Customer: replied 2 months ago.
in effect number wrong anybody else I can try without changing supplier

Click this link

and run the file that downloads

Customer: replied 2 months ago.
Ihave been cut off lost all no bt web either
Customer: replied 2 months ago.
I eventually got in so is the outlook you set up non existant?

Correct, you use the BT on via that link

Customer: replied 2 months ago.
I have just been told bt switch off the hub for 20 mins this will change my Public IP number this change the ip i was put onto the tec dept !!
Customer: replied 2 months ago.
Friday 15th I have done as the BT tec man said switched off router for 25 mins I do not know ho to check if the problem is solved = no scammer listed!
sadly I have had a call to hospital my wife has a severe stroke thus I cannot say when I will be here today so can I get you to check but put the question on hold please I don't want it to expire!
Customer: replied 2 months ago.
just thought would a NEW router sort this out if everything else fails?

No, its the IP address, not the router thats the issue

Customer: replied 2 months ago.
I see BT engineer will call to do any repairs assume this can be described as a fault should I order a visit which I have to pay for?!

Well there is no need or reason for them to come to you, it has to be done from their side.

Did you check if your IP has changed?


What does it now say?

Customer: replied 2 months ago.
my ip4 is 1109.1`45.250.238
Public ipv6 is
IF I copied it correctly!

The ip4 is wrong, please double check it, type it out here

Customer: replied 2 months ago.
maybe I got the os wrong could be 0The ip4 I think is

no it is still noo good, you will have to use the web interface via the link I gave

Customer: replied 2 months ago.
Your Public IPv6 is: 2a00:23c4:f19d:3400:106d:75b4:1a49:357b
Your IPv4 is: London, ENG GB
ISP: British Telecommunications PLC
Customer: replied 2 months ago.

yes you use the link to access mails with please

Customer: replied 2 months ago.

yes it is ok, but you wont be able to use outlook you need to use this one

to access mail

Customer: replied 2 months ago.
the ip has change can i get yu to sort the outlook etc IF i have to pay more MAYBE later I can read via the web
I want OUTLOOKas a seperate email reader

No, paying more will not help, you need to use the link to access your emails

Customer: replied 2 months ago.
aRE YOU SAYING i cant EVER GET outlook to WORK

Not with the IP you have, you can check it yourself here