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Karthik
Karthik,
Category: Email
Satisfied Customers: 414
104427572
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I forgot my password. I’m desperate to get my email on my

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Hi. I forgot my password. I’m desperate to get my email on my laptop. I only have it on my phone. I can’t amswer any security questions
Assistant: Are you logged into your email account on any other devices?
Customer: and google keep saying they can’t verify me
Assistant: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes my phone.
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: No it’s my old phone number on file

Hi, this isCustomer I will be helping you from here.

I understand that you need to recover your Gmail email account. May I know your gmail email address so that I can check for recovery options?

Customer: replied 10 days ago.

Thank you, ***** ***** me a moment.

Customer: replied 10 days ago.
Thank you.

You have access to the phone number which ends with 26?

Customer: replied 10 days ago.
No that’s my old number. That’s the problem.

Alright, please let me know the last password ***** remember for Gmail and also please let me know which phone you are using now.

Customer: replied 10 days ago.
I have tried all the passwords none are
Correct. I normally use Customer. But it won’t accept that password. My new number is *****
Customer: replied 10 days ago.
I can’t eememner when I opened my account either.

Thank you, ***** ***** know your phone name and model number?

Customer: replied 10 days ago.
It’s an iPhone 8.

Okay, are you using Gmail app or using Mail app to view your gmail emails?

Customer: replied 10 days ago.
I think it’s a mail app.
Customer: replied 10 days ago.
Can you see the mail.

Okay, please give me a moment.

Please try to open this below link in Safari or your regular browser on phone. Check if it is asking for your Gmail address and password.

If it is not asking for password ***** please let me know.

https://myaccount.google.com/

Customer: replied 10 days ago.
it is asking for a password.
Customer: replied 10 days ago.
What should I do?

Okay, please give me a moment.

Customer: replied 10 days ago.
Customerare you still there?

Yes, I am here.

On your computer, have you using the Gmail on Outlook or Browser?

Customer: replied 10 days ago.
On browser.

Okay, may I access your computer to check if the Gmail password ***** ***** anywhere on computer?

Customer: replied 10 days ago.
you may

Do you have any other email address other than Gmail?

Customer: replied 10 days ago.
No I do not ��

Okay, please open any web browser on computer and type in address bar as www.justanswer.screenconnect.com and hit enter.

Let me know what do you see when you do this.

Customer: replied 10 days ago.
I see this.

You need to type the address on very top of the browser where it says HTTP://www.google.com

Click on it and remove everything, type www.justanswer.screenconnect.com and hit enter.

Customer: replied 10 days ago.
I get the same thing

Okay, try this address on very top.

https://justanswer.screenconnect.com/

Customer: replied 10 days ago.
I get this

Enter 24814 as the code and click the Arrow mark next to it.

When you see the file ConnectWiseControl.Client.exe, please double click on it and click on RUN or OK or ALLOW.

Customer: replied 10 days ago.
Done

I am in the computer now, please give me a moment.

Customer: replied 10 days ago.
Ok

Helga, I am sorry to inform you that we do not have any option to recover your Gmail account for now. I also had a complete check on your computer and tried to retrieve password ***** your phone too but we could not find any password ***** way to recover your gmail account. However, you can create new Gmail account with new phone number so that we can keep it safe.

Customer: replied 10 days ago.
Thank you for trying.
Customer: replied 10 days ago.
Everything is connected to my email address. I can’t just open another one.

Welcome and thank you for understanding.

If you feel my effort was worth, please rate my service with a 5-star. Your rating is important to me.

Scroll this screen all the way up and you will see 5 stars, click 5 stars and click submit. That’s it.

Karthik and other Email Specialists are ready to help you
Customer: replied 10 days ago.
I will give 5. Thank you for all your time and effort.

Welcome again and thank you.