Ask an Email Question, Get an Answer ASAP!
Hi, this isCustomer I will be helping you from here.
I understand that you need to recover your Gmail email account. May I know your gmail email address so that I can check for recovery options?
Thank you, ***** ***** me a moment.
You have access to the phone number which ends with 26?
Alright, please let me know the last password ***** remember for Gmail and also please let me know which phone you are using now.
Thank you, ***** ***** know your phone name and model number?
Okay, are you using Gmail app or using Mail app to view your gmail emails?
Okay, please give me a moment.
Please try to open this below link in Safari or your regular browser on phone. Check if it is asking for your Gmail address and password.
If it is not asking for password ***** please let me know.
Yes, I am here.
On your computer, have you using the Gmail on Outlook or Browser?
Okay, may I access your computer to check if the Gmail password ***** ***** anywhere on computer?
Do you have any other email address other than Gmail?
Okay, please open any web browser on computer and type in address bar as www.justanswer.screenconnect.com and hit enter.
Let me know what do you see when you do this.
You need to type the address on very top of the browser where it says HTTP://www.google.com
Click on it and remove everything, type www.justanswer.screenconnect.com and hit enter.
Okay, try this address on very top.
Enter 24814 as the code and click the Arrow mark next to it.
When you see the file ConnectWiseControl.Client.exe, please double click on it and click on RUN or OK or ALLOW.
I am in the computer now, please give me a moment.
Helga, I am sorry to inform you that we do not have any option to recover your Gmail account for now. I also had a complete check on your computer and tried to retrieve password ***** your phone too but we could not find any password ***** way to recover your gmail account. However, you can create new Gmail account with new phone number so that we can keep it safe.
Welcome and thank you for understanding.
If you feel my effort was worth, please rate my service with a 5-star. Your rating is important to me.Scroll this screen all the way up and you will see 5 stars, click 5 stars and click submit. That’s it.
Welcome again and thank you.