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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 591
Experience:  Certified Email Expert with over 10 years experience.
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I cannot get into my e mails, it will not accept my user

Customer Question

I cannot get into my e mails, it will not accept my user name.
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I am 94 and only use easy passwords. My present one of Mookie24 is not working
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Only to tell me how to change my password ***** I have to do so.
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Expert:  Viet - Email Tech replied 2 months ago.

What's the make / model of your computer? It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.