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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 56886
Experience:  Over 15 year experience in Email Systems and Programs
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My e mail has my wife's name at the top of it, she passed

Customer Question

Good morning
JA: Hi. How can I help?
Customer: hi my e mail***@******.*** has my wife's name at the top of it, she passed away in December, how can I change the name to mine Donald Douglas
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: through web
JA: What troubleshooting have you tried?
Customer: none ,I am not very tec
JA: Anything else you want the Email Expert to know before I connect you?
Customer: can he put the e-mail through to my phone as well
Submitted: 12 days ago.
Category: Email
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble and about your loss. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To do this, please click on my link below

https://account.microsoft.com/profile

Click on edit Name and change it there.
Then sign out of your account, sign back in and it should then be updated.

Let me know please how you go.

Thank you