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Hello, my name is***** have reached http://JustAnswer.com which is a Paid Question and Answer site and I'm happy to assist you today with your concern.May I get your first name please?
Hello Colin, I hope you are doing good.
Further to your concern, please confirm if you are trying to recover your outlook.com account ?
Kindly confirm which version of outlook suite you have installed in your computer ?
Perhaps you are using Office 365. Please confirm if you are able to login to your gmail through a web browser ??
Please confirm if you have installed Office in Windows computer or MAC computer ?
Colin may I go ahead and take secure remote in your computer and help you ?
Thank you Colin, Please click on this link: https://justanswer.screenconnect.com/?Session=17491732-9c76-4c69-a46a-0242fcdb2eccA file by name "ConnectWiseControl" will be downloaded, kindly save the file and open it to get connected.
Status: Issue resolved in remote.
Thank you :-)