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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 46927
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My inbox shows the senders email address but the message is

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my inbox shows the senders email address but the message is not coming through.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: on the phone and computer. It is working ok on the computer just the phone
JA: What troubleshooting have you tried?
Customer: I am sorry, I haven't just a pensioner so do not understand too much
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thank you

Hi,
I'm sorry about your email issue. I'm glad to assist you today. Is there any error or message? What email service do you use, such as Gmail, Hotmail, Yahoo, AOL, etc.? Do you have Android phone or Apple iPhone?
Do you have a Windows or Mac computer?
Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 1 month ago.
windows

Thank you. What's the make and model of your phone?

What email service do you use, such as @gmail.com, @hotmail.com, @yahoo.com, @aol.com, etc.?

Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 1 month ago.
PRA-LX1
Customer: replied 1 month ago.
Huawei PRA-LX1
Customer: replied 1 month ago.
yahoo.co.uk
Customer: replied 1 month ago.
I had already paid £5

Thank you. Are you currently able to sign in and access your @yahoo.co.uk email address with your yahoo email password ***** the yahoo.com website?

Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 1 month ago.
No

What is the error or message? Can I connect remotely to your computer, so that I can fix your phone's yahoo email account setting or password ***** directly through your computer for you?

Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 1 month ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://bit.ly/2knKHp3
Then open / run / install the item called Elsinore.ScreenConnect.Client when prompted at the bottom.
Please reply at the box below. Thank you,

Connected, working on issue. Thank you.

I have resolved the yahoo email issue via remote support. Summary: Restart phone and reset yahoo email password. If you need help with anything else, please come back anytime. Thank you very much.

Viet - Email Tech and 3 other Email Specialists are ready to help you
Customer: replied 1 month ago.
I did rate him but now I have tried it I still cannot get the incoming messages.
Customer: replied 1 month ago.
viet I still cannot get the incoming messages.

I'm sorry. Please try the followings:

Solution #1:

  1. Use two fingers to swipe down from the top of your phone, then tap on the Settings app icon (the gear / wheel icon.)
  2. Tap option Accounts.
  3. Tap option Yahoo as needed (or email.)
  4. Tap on your yahoo email account.
  5. Tap option Remove account and confirm to remove it for now.
  6. Tap option Add Account.
  7. Tap option Yahoo if available.
  8. Sign in your yahoo email address.
  9. If successful, open the white envelope mail icon on your phone and see if it works now.

If the first solution above does not work, please try the second solution below:

Solution #2:

  1. Open the Play Store app icon on your Huawei phone.
  2. There, type / search for Yahoo Mail.
  3. Install the Yahoo Mail app.
  4. Open the Yahoo Mail app.
  5. Sign in your @yahoo.co.uk email address with your yahoo email password ***** the Yahoo Mail app.
  6. From now on, use the purple Yahoo Mail app icon on your phone for accessing your yahoo email.

Please let me know if there is still any issue. Thank you for your patience.

Customer: replied 1 month ago.
where is the play store

Open Apps; open the list of all your app icons, then you will see the Play Store app there. Thank you.

Customer: replied 1 month ago.
havent got play store in the list of apps

Are you able to open the list of all your apps on your phone?

At your main / home screen, swipe the screen from right to left, and more as needed, then see if shows more apps, if shows the Play Store app icon. If needed, at the home screen, also, swipe the screen from left to right, and check.

If needed, go to the Yahoo.com website on your phone, then tap on the Mail option there, then see if it asks you to install the Yahoo Mail app. Thank you.

Customer: replied 1 month ago.
have a big list of apps but no play store

Did you go to Settings > Accounts and remove your yahoo email account there for now? Thank you.

Customer: replied 1 month ago.
on my accounts have only facebook, google, messenger, whats app add account
Customer: replied 1 month ago.
all I have on my emails now is exchange gmail Hotmail yahoo others
no messages at all

Tap option Yahoo, then what does it show next? Thanks.

Customer: replied 1 month ago.
account set up

Please set up / sign in your yahoo email address there. Thank you.

Customer: replied 1 month ago.
have typed my password ***** will not let me sign in

What's the error or message? Did it show your @yahoo.co.uk email address? Or did it ask you type in your @yahoo.co.uk email address first? Thank you.

Customer: replied 1 month ago.
sync frequency
notify me when email arrives
sync email from this account

Please use the option to Remove account for now, and confirm. Thank you.

Customer: replied 1 month ago.
it doesnt say remove only what i have told you

Go back, or do you see anywhere it shows your @yahoo.co.uk email address on your phone? Thank you.

Customer: replied 1 month ago.
gone back and shows email address

There, tap your @yahoo.co.uk, then go to menu (3-dot icon / 3-bar icon) and see if you can remove it, thanks.

Customer: replied 1 month ago.
have lost it gone back to accounts tried to add account have only facebook google messenger whats app tried to add account and cannot get yahoo

After tapping Add Account, then what are the options you see next? Thank you.

Customer: replied 1 month ago.
i have tried to set up account and says already using this username
Customer: replied 1 month ago.
yahoo should come up on my list of accounts and doesnt

There must be a way to delete your yahoo email account in Settings > Accounts.

  1. Open the internet app on your phone.
  2. Go to the yahoo.com website on your phone.
  3. Tap option Mail.
  4. Then see if it asks you to install the Yahoo Mail app.

Thank you.

Customer: replied 1 month ago.
if I press email on my accounts my email comesup then c

Open your email app, then go to menu / settings there, and account option and remove your yahoo email account there for now. Thank you.

Customer: replied 1 month ago.
opened only have storage data used permissions notifications open by default battery memory

No, open the white envelope icon, then there, go to menu / settings (3-bar / 3-dot icon), and check settings / account option there, and remove the yahoo account there for now. Thank you.

Customer: replied 1 month ago.
all i have got is general settings vip vip contacts vip notifications accounts press accounts nothing happens
  1. Open the internet app on your phone.
  2. Go to the yahoo.com website on your phone.
  3. Tap option Mail.
  4. Then see if it asks you to install the Yahoo Mail app.

Thank you.

Customer: replied 1 month ago.
which is the internet

It's the icon where you would use the internet / websites on your phone. Thank you.

Customer: replied 1 month ago.
sorry do not know which that is have only used computer for internet
Customer: replied 1 month ago.
I am sorry I cannot go on will have to try to find a shop to help me

I'm sorry. It looks like you have trouble navigating your phone. OK, you can go to your carrier shop or any electronics shop and have them try my suggestion. I recommend to install the Yahoo Mail app in the Play Store app icon.

https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail

Thank you for your patience.