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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 591
Experience:  Certified Email Expert with over 10 years experience.
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I am unable to receive emails te last one was on 26/07, I am

Customer Question

I am unable to receive emails te last one was on 26/07
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: I am on a wireless connection with Skyand they have checked equipment over the phone.
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: No it is Apple on all devices.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: My email address appears five times in the listings although I have entered it incorrectly on two of these.
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now? A Mac? Or a smartphone?
  2. What email service are you having this trouble with? Is it Gmail? Yahoo Mail? AOL? or others?
  3. Are you still able to access your email using a web browser?

Please let me know by replying to me here so that I can help you further.

Best regards,

Jess