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I am sorry you are having this concern, I will do my best to help you today.
To answer your question -> See steps below:
Typically, emails go missing when an email is accidentally deleted. It can also happen if the email system incorrectly flags an incoming message as spam, which would mean the message never reached your inbox. Less frequently, an email can go missing if it's archived and you don't realize it.
Let me know if you have any follow up questions. I am here to help you.