Ask an Email Question, Get an Answer ASAP!
Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.I am sorry to hear you are having trouble with your email account. Hopefully, we can get this resolved quickly.May I know whom I am chatting with?
I accepted your request to help you by remotely accessing your computer.Is this a MAC computer or a Windows computer?
Yes, Is this a MAC computer or a Windows computer?
May I know if you are still connected with me?
Okay, may I know the email address which you are unable to access?
You are welcome. May I know if you have access to the phone number which ends with 57? If yes, please provide me the full phone number.
A text message with a 4-digit verification code was just sent to*********** Please provide me the same.
I am sorry, it must be a 6 digit code. Please let me know that.
Please check your phone and you should have a text message from Microsoft.
Okay, please let me know your Gmail email address which startes with de.
A verification code was sent to your Gmail address. Please let me know the code.
Please check in your spam box as well and refresh the mail. There must be a Mail and also a Text message on your phone. Without it we will not be able to recover the password.
Please click on the below link, click on Sign in.
Once done, enter email address, click on Next and click on Forgot password ***** follow the on-screen instructions to recover the email account.
OKay, please wait for some time and try again later.
Sure. You can get connected to our customer service department using the below link to cancel the service. Thank you for contacting us.