How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tech Expert Your Own Question
Tech Expert
Tech Expert, Email Expert
Category: Email
Satisfied Customers: 6557
Experience:  Technical Support Engineer
104823085
Type Your Email Question Here...
Tech Expert is online now

Thank you. i managed to block myself out of my hotmail.co.uk

This answer was rated:

thank you. i managed to block myself out of my hotmail.co.uk as id forgotten my password. all my holiday info is on it. help me please
JA: Just to clarify, what device or product are you trying to access?
Customer: computer mobile
JA: What's the brand and model of your product?
Customer: iphone7plus windows computer
JA: What have you tried so far?
Customer: one of your lovely colleagues helped me set up outlook.com
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: i dont think so. ive no idea how this works.any chance i culd speak with you please

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your email account. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

Tech Expert and 4 other Email Specialists are ready to help you
Customer: replied 9 months ago.
Deirdre McCann

I accepted your request to help you by remotely accessing your computer.
Is this a MAC computer or a Windows computer?

Customer: replied 9 months ago.
Thank you. How long does this take please? I hope I’m only paying a one off payment of £22???

Yes, Is this a MAC computer or a Windows computer?

May I know if you are still connected with me?

Customer: replied 9 months ago.
Unable to view responses on computer

Okay, may I know the email address which you are unable to access?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Thank you so much

You are welcome. May I know if you have access to the phone number which ends with 57? If yes, please provide me the full phone number.

Customer: replied 9 months ago.

A text message with a 4-digit verification code was just sent to*********** Please provide me the same.

Customer: replied 9 months ago.
I have not received a four digit code

I am sorry, it must be a 6 digit code. Please let me know that.

Customer: replied 9 months ago.
I have not received any code

Please check your phone and you should have a text message from Microsoft.

Customer: replied 9 months ago.
All messages are from just answer
None from Microsoft

Okay, please let me know your Gmail email address which startes with de.

Customer: replied 9 months ago.

A verification code was sent to your Gmail address. Please let me know the code.

Customer: replied 9 months ago.
I checked.. no email.. last email I received was 01/09/2019

Please check in your spam box as well and refresh the mail. There must be a Mail and also a Text message on your phone. Without it we will not be able to recover the password.

Customer: replied 9 months ago.
I have not received an email! All my recent texts have been from your good selves
Customer: replied 9 months ago.
I’m so confused as I’m unable to access your message on computer... I definitely did not receive a text

Please click on the below link, click on Sign in.

https://outlook.live.com/owa/

Once done, enter email address, click on Next and click on Forgot password ***** follow the on-screen instructions to recover the email account.

Customer: replied 9 months ago.
have not received code after entering my gmail.com acc as requested.im still waiting on it been verified to receive code

OKay, please wait for some time and try again later.

Customer: replied 9 months ago.
I’ve paid for a service that you could not provide... please please helpe
Customer: replied 9 months ago.
Are you contacting me?
Customer: replied 9 months ago.
I don’t have another outlook account
Customer: replied 9 months ago.
Help
Me please
Customer: replied 9 months ago.
I wish for a full refund as my problem was not sorted. Thank you so much
Customer: replied 9 months ago.
Is there anyone there?
I am here. You can visit the below link to cancel the service.www.justanswer.com/help
Customer: replied 9 months ago.
Refund my money please

Sure. You can get connected to our customer service department using the below link to cancel the service. Thank you for contacting us.

https://www.justanswer.com/help/