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Welcome to JustAnswer, This is Anshul and I will be assisting you with your issue today.Could you provide me the email address, which you having an issue?
I am not getting any response from your side, if you still need my assistance then please reply to me, It will be a pleasure to helping you.
I will be available till 10 PM EST and Login back at 1:00 PM EST (weekdays). If you are not comfortable with this time then I will open this case for other experts.Or you can opt me out and open the case to get help from other experts.
Are you having an issue with your Apple account password to update your IOS, am I correct?
Sorry for the inconvenience, I wasn't available when you replied.
if you still need my assistance then please reply to me, It will be a pleasure to helping you.
I will be available till 10 PM EST and Login back at 1:00 PM EST (weekdays). If you are not comfortable with this time then I will open this case for other experts.
Sorry for the inconvenience, I don't have have the call options available. so I am opening this case for the other experts.Might they can help you over the call.
Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
May I know what troubleshooting have you done?
Unfortunately, you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Gmail being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. gmail states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "
So, unfortunately, there are no options left since you never updated your recovery information. In the interest of saving yourself some time, I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Gmail has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully, it saves you some time in the long run and prevents anything like this from ever happening again.
Can you please elaborate the issue so that I may assist you further?