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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 59462
Experience:  Over 15 year experience in Email Systems and Programs
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I’m having problems sending emails from my outlook

Customer Question

I’m having problems sending emails from my outlook
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me the error you get when you try to send an email?

Thank you

Customer: replied 3 months ago.
Please see attached
Expert:  Richard replied 3 months ago.

It is the settings you used.

Customer: replied 3 months ago.
Expert:  Richard replied 3 months ago.

Go to more settings, then outbound server and choose to use the same password ***** username as the incoming server.

Then try to send a test.

If it fails, go to advance under more settings and tell me the settings you use there please.

Customer: replied 3 months ago.
It’s already done
Expert:  Richard replied 3 months ago.

Go to advance under more settings and tell me the settings you use there please.

Customer: replied 3 months ago.
This is the advance
Customer: replied 3 months ago.
R u still there ?
Expert:  Richard replied 3 months ago.

yes, 1 minute please

Expert:  Richard replied 3 months ago.

Change the SMTP server port there to 465 and use encrypted connection for it as SSL

Click ok and try to send please

Customer: replied 3 months ago.
See attached
Expert:  Richard replied 3 months ago.

Thank you

Expert:  Richard replied 3 months ago.

click yes

Customer: replied 3 months ago.
It’s not working , the incoming and sent mail have fails now
Expert:  Richard replied 3 months ago.

Click errors please so I can see why.

Customer: replied 3 months ago.
Attached
Expert:  Richard replied 3 months ago.

Ok, you will need to call them please on 0208(###) ###-####/p>

This is the company for the email domain, and get the correct settings from them as they are using non default settings.

It is the incoming and outgoing servers, ports ans security

Let me know how you go please

Customer: replied 3 months ago.
This is our company Telohone number , I am calling domain provider
Expert:  Richard replied 3 months ago.

Thank you, ***** ***** know how you go please.

Customer: replied 3 months ago.
Hi Richard , are you available?
Expert:  Richard replied 3 months ago.

Hi there.

How did you go getting the settings?