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Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is Robert and I am happy to be assisting you today! 😊
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I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder.
In Outlook, go to your email folder list, and then click Deleted Items.
Important: If you don't see the Deleted Items folder, but instead see the Trash folder, then your account doesn't support recovering an item that's no longer in your Deleted Items folder.
Make sure Home is selected at the top, left-hand corner, and then click Recover Deleted Items From Server.
Important: If Recover Deleted Items From Server isn't there, your account doesn't support recovering an item that's no longer in your Deleted Items folder.
Select the item you want to recover, click Restore Selected Items, and then click OK.
Where do recovered items go? When you recover items from the Recoverable Items folder, they are moved to the Deleted Items folder. So after you recover an item, you can find it in your Deleted Items folder and then move it to another folder.
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
Thank you,Robert_IT(Your friendly expert)
Is this a work account?
Unfortunately, there isn't another way to recover.
I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.