How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Don-truepro Your Own Question
Don-truepro
Don-truepro, IT Supervisor
Category: Email
Satisfied Customers: 13
Experience:  IT Supervisor
107425695
Type Your Email Question Here...
Don-truepro is online now

The phone's connection to Gmail seems to have stopped

This answer was rated:

The phone's connection to Gmail seems to have stopped working. It keeps asking for the correct credentials to my email but does not respond when i8 enter them! What do I do?
JA: When did you last charge your phone?
Customer: Just now
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: It still asks for credentials especially my password
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: It will not accept my password ***** my server. Yet it connects to the internet

Hi my name is ***** ***** I can help you. What type of phone do you have?

Don-truepro, IT Supervisor
Category: Email
Satisfied Customers: 13
Experience: IT Supervisor
Don-truepro and 4 other Email Specialists are ready to help you
Customer: replied 1 year ago.
Samsung J3
Customer: replied 1 year ago.
I did not request Secure Remote Assistance!!!
Customer: replied 1 year ago.
I did not accept a Secure Remote Assistance offer!

Hi - follow the link below to add gmail to your android device. Happy to help!!

https://www.wikihow.com/Add-an-Email-Account-on-Android

Thank you, ***** ***** to; http://www.justanswer.com/remotedesktop/join.aspx?Session=01db0f58-6c54-4bd5-b83c-0b5407bab55a please also provide me your cell \ email in the private contact box beneath this chat. Thank you.