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Hi There! Welcome to Just Answer, an independent Question & Answer platform. My name is Shawn and I am happy to be assisting you today!
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To answer your question:I'm sorry to hear about your issue, I know its frustrating.
Are you using Outlook and Word on an iPhone or a computer? If it is on a computer, is it a Mac or PC?
Thank you very much for your time & patience while I typed up the response. Also, thank you for giving me the chance to help today. If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
Please go to the following link so I can remote into your machine.