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Brian Atkins
Brian Atkins,
Category: Email
Satisfied Customers: 68
Experience:  Technical Support Engineer at Intermedia
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I recently downloaded Microsoft Word and Outlook. I cannot

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I recently downloaded Microsoft Word and Outlook. I cannot seem to attach any documents from Word to Outlook email. When I try it takes me to iCloud but not to the files I have on my laptop. How do I work this?
JA: When did you last update Word?
Customer: I have only recently downloaded it to my laptop.
JA: What have you tried so far with your Word?
Customer: I have tried to attach a document from Word to an email I need to send and cannot seem to access the document on Word from Outlook. the attachment symbol takes me to iCloud, not my word documents.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Not at this point

Hi There! Welcome to Just Answer, an independent Question & Answer platform. My name is Shawn and I am happy to be assisting you today!

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To answer your question:
I'm sorry to hear about your issue, I know its frustrating.


Are you using Outlook and Word on an iPhone or a computer? If it is on a computer, is it a Mac or PC?

Thank you very much for your time & patience while I typed up the response. Also, thank you for giving me the chance to help today. If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!

Thank you,

Brian Atkins and 5 other Email Specialists are ready to help you
Customer: replied 9 days ago.
It is a MacBook Air.

Please go to the following link so I can remote into your machine.