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Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company
Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)
I am sorry you are having this concern, I will do my best to help you today.
To answer your question ->
If you have moved away from BT and still want to keep the BT email account, you should contact BT to confirm as that message will keep appearing untill that account is reactivated
I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.
Thank you for requesting secure remote assistance. To get connected, first follow this On your Computer - download the Free Version of TeamViewer quick support app from the link below.
Next, open the downloaded file and install it.
Once you have Teamviewer open it will display Your ID numbers with a password ***** it on the screen. Share that with me. Thanks
For Mac use this - https://www.teamviewer.com/en/download/mac-os/
Pleasure assisting you