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Hello, my name is*****'m happy to assist you today with your imac , Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
How to reset NVRAM. Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. You can release the keys after about 20 seconds, during which your Mac might appear to restart
Please let me know how this goes.
no we wont loose the connection.
you are also getting txt from me, correct?
you can always get a return.
but i cant do the nvram as this has to be done on the mac.
Please click the link on the pc and open the download:https://join.zoho.eu/712037734
did we do the nvram reset?
can we try the gmail again please.
Please click the link on the pc and open the download:https://join.zoho.eu/689219792
yes please let me reconnect.
Please click the link on the pc and open the download:https://join.zoho.eu/512565743