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Ameen Khan
Ameen Khan,
Category: Email
Satisfied Customers: 11012
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I have changed my e-mail address since setting up Word and

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I have changed my e-mail address since setting up Word and have now lost recent files with my new e-mail address
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail it was sky
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: computer
JA: What troubleshooting have you tried?
Customer: tried looking in word totally confused. I am old and have been writing a diary on word and now it has all gone.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No except I am quite slow at understanding technical things.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

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I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Its possible they were with your onedrive account and linked to Office.

Those files to get back, i suggest signing into OneDrive using the old email and then check the files there

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I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Ameen Khan and 3 other Email Specialists are ready to help you