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Tech-Expert
Tech-Expert, Email Expert
Category: Email
Satisfied Customers: 12554
Experience:  Technical Support Engineer
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Not showing mail, Hotmail, Phone, None, No

Customer Question

Not showing mail
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Hotmail
JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Email
Expert:  Tech-Expert replied 1 year ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your email. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

Customer: replied 1 year ago.
Tom
Expert:  Tech-Expert replied 1 year ago.

Hi, Tom. May I know if you are getting any error while accessing email?

Expert:  Tech-Expert replied 1 year ago.

May I know if you are still connected with me?

Customer: replied 1 year ago.
Waiting to receive from server
Expert:  Tech-Expert replied 1 year ago.

Okay, is this an Android phone or an iPhone?

Expert:  Tech-Expert replied 1 year ago.

Hello, I noticed you haven’t had time to respond to my inquiry, so based on the information you have given me, this is the best answer that I am able to provide at this time. If this does not solve your issue, please feel free to come back and provide me with more information and I will do my best to help you find a solution.

Method 1: Turn of the phone, wait for few minutes, turn it on and check if you are able to receive emails.

Method 2: Please go to settings, account and remove your email account. Once done, please add it again.

Customer: replied 1 year ago.
Android
Customer: replied 1 year ago.
Email not working
Expert:  Tech-Expert replied 1 year ago.

Method 1: Turn of the phone, wait for few minutes, turn it on and check if you are able to receive emails.

Method 2: Please go to settings, account and remove your email account. Once done, please add it again.

Customer: replied 1 year ago.
Android
Expert:  Tech-Expert replied 1 year ago.

Kindly follow the above instructions.