How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Alex Royce Your Own Question
Alex Royce
Alex Royce,
Category: Email
Satisfied Customers: 3347
Experience:  Technical Consultant at Prism
104779581
Type Your Email Question Here...
Alex Royce is online now

I am with talktalk email mail.talktalk.net windows live

Customer Question

Hi Pearl. I am with talktalk email mail.talktalk.net windows live mail. Problem I have is form around 28th May I have not been able to send or receive emails. A number of boxes pop up asking for my password ***** if I new it I could put in lol!!!
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Connection no problem. wlmail
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Not sure about that one where would i find that
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: I don't think so thanks
Submitted: 1 year ago.
Category: Email
Expert:  Brian Atkins replied 1 year ago.

Hello and welcome to JustAnswer,

An independent Question & Answer web portal. My name is ***** ***** I am happy to be assisting you today!

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

I can offer you whatever is needed to solve your problem.

Please let me know your email address and I will be happy to assist.

Customer: replied 1 year ago.
The defunct one is my main address***@******.***. I also have an email with google***@******.*** which I am receiving odd emails but not as many as through my main email if that all makes sense to you
Customer: replied 1 year ago.
Err ok
Customer: replied 1 year ago.
Hello
Customer: replied 1 year ago.
Hi Brian are you still online?
Customer: replied 1 year ago.
The email will need to go to gmail account
Customer: replied 1 year ago.
Thanks
Customer: replied 1 year ago.
Can I have my £5 back please
Customer: replied 1 year ago.
Is any one around?
Customer: replied 1 year ago.
It seems to me you are unable to help with my problem
Expert:  Alex Royce replied 1 year ago.

http://www.justanswer.com/remotedesktop/join.aspx?Session=5438edf1-68d8-472f-a319-c55649ff14cd please select this link and follow the on-screen prompt. Please then provide me your cell \ email in the private contact box beneath this chat. Thank you.

Customer: replied 1 year ago.
Hi Alex I am ready to connect sorry for the delay
Customer: replied 1 year ago.
Whoops you need my phone***********email***@******.*** is the eamil I am using at the moment***@******.*** is the problem one.
Customer: replied 1 year ago.
Hi Alex
Expert:  Alex Royce replied 1 year ago.

Thank you.

Customer: replied 1 year ago.
I am waiting for remote assistance
Expert:  Alex Royce replied 1 year ago.

May you use the above link please?

Customer: replied 1 year ago.
Used thelink Alex
Expert:  Alex Royce replied 1 year ago.

Thank you

Customer: replied 1 year ago.
what do I do now
Customer: replied 1 year ago.
What was the answer?
Expert:  Alex Royce replied 1 year ago.

You used the link?

Customer: replied 1 year ago.
How long will this take please?
Customer: replied 1 year ago.
How long is shortly please.
Customer: replied 1 year ago.
I really can't hang around much longer
Expert:  Alex Royce replied 1 year ago.

Are you available now please?

Customer: replied 1 year ago.
Hi Alex sorry we keep missing each other I will try some time
Expert:  Alex Royce replied 1 year ago.

no problem.

Customer: replied 1 year ago.
Probably tomorrow pm sometime if that's ok Alex so you know where you are; so sorry for the delay, I am managing with my gmail account at present so no grat panic.
Expert:  Alex Royce replied 1 year ago.
Sure
Customer: replied 1 year ago.
Good Aftenoon Alex its's Mike here at last
Expert:  Alex Royce replied 1 year ago.

Hi there

Customer: replied 1 year ago.
Hi are we ready to connect Alex
Customer: replied 1 year ago.
Hi
Expert:  Alex Royce replied 1 year ago.

Thank you. May you select the above link please?

Customer: replied 1 year ago.
where Alex sorry
Customer: replied 1 year ago.
I have done that already the other day didn't I
Customer: replied 1 year ago.
Hi Alex it's been 20 minutes
Expert:  Alex Royce replied 1 year ago.

Yes but you need to do it again i am sorry.

Customer: replied 1 year ago.
done it
Customer: replied 1 year ago.
We dont seem to be getting anywhere do we.
Expert:  Alex Royce replied 1 year ago.

Can we reconvene in 1 hour, is that ok?

Customer: replied 1 year ago.
Err ok 4.30pm it is
Customer: replied 1 year ago.
Thanks
Expert:  Alex Royce replied 1 year ago.

Thank you.

Customer: replied 1 year ago.
Here when you are Alex
Customer: replied 1 year ago.
Hmm
Customer: replied 1 year ago.
I have sorted it for myself so it's cost me £22 for nothing thanks anyway
Expert:  Alex Royce replied 1 year ago.

I am here. Sorry what do you mean?

Customer: replied 1 year ago.
Well I got in touch with talktalk on the chat line who were not really with it lol this morning. I had thought all along it was a password ***** Managed to change them and low and behold 300 hundred emails have appeared as if by magic. Thanks anyway Alex I am sure you could have fixed so you have £22 for nothing spend it wisely mate and keep safe take care and keep safe. Cheers.
Expert:  Alex Royce replied 1 year ago.

Thank you Mike, you too.