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Ameen Khan
Ameen Khan,
Category: Email
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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Cannot open mail on iPad it just goes and goes back to mail,

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Cannot open mail on iPad it just goes white and goes back to mail
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: BT
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: On tablet
JA: What troubleshooting have you tried?
Customer: Turned iPad on an off makes no dufference
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

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I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Seems like the mail app is crashing, best way is to restart your ipad. Hold down the power for 20 seconds and then turn off your ipad and then turn it back on after 5 minutes


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Customer: replied 1 year ago.
Hi I still can’t open mail
On my iPad
Customer: replied 1 year ago.
Mail is still not opening the screen goes white and goes straight back to mail help!
Customer: replied 1 year ago.
Mail is still not opening. I did as you advised
Customer: replied 1 year ago.
Mail is still not opening
Customer: replied 1 year ago.
Please Can I have my money back
My grandson has got the mail to work thank you

Great, thanks for the update. Glad it is working

Stay safe, take care

Ameen Khan and 2 other Email Specialists are ready to help you
Customer: replied 1 year ago.
Please may I have my £5 refunded

Certainly, you can cancel by visiting