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Anikesh G
Anikesh G, Computer Expert
Category: Email
Satisfied Customers: 1980
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Both my e-mails will not open, gmail outlook, they were

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both my e-mails will not open
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail outlook
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: they were opening but they were telling me they were not connected to the internet, now they not even opening

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Are you trying to reset the password ***** your Gmail and Outlook email account?

Customer: replied 1 year ago.
no even if I was I can't get on to them
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
are you going to answer me ?
Customer: replied 1 year ago.
If you don't connect with me then I shall be reporting this site to the fraud dept.

You may ignore the automated pop-up message that you see on your screen. It is completely optional.

Customer: replied 1 year ago.
it should be

I think the problem is with your Internet connection.

May I please know who is your Internet service provider?

Customer: replied 1 year ago.
my internet provider is EE and my fire stick that needs the internet to work is fine there is no problem with my internet its the first thing I checked
Customer: replied 1 year ago.
my facebook site is up and running

Are you trying to open a Gmail account from the web browser or via the app?

Customer: replied 1 year ago.
browser

Could you please share me with the error screenshot that you see while accessing Gmail?

Customer: replied 1 year ago.
the no error screen it just blank its not even showing the pages

Which web browser you are using to access Gmail?

Customer: replied 1 year ago.
Firefox
Customer: replied 1 year ago.
I've just got them both back and now working thank you

I am glad that your issue is now fixed.

Let me know if you need any further assistance, have a great day!

Anikesh G and 2 other Email Specialists are ready to help you