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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 10211
Experience:  Computer Software Support Specialist for more than 10 years
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When I send emails there is no proof that they have been

This answer was rated:

When I send emails there is no proof that they have been received and do not appear on my "Sent" file.
JA: What specific appliance or part are you working with?
Customer: My Dell Inspiron 15 5000 Series.
JA: How long has this been going on? What have you tried so far?
Customer: For less than a week and I have yet to attempt to solve the problem until now.
JA: Anything else we should know to help you best?
Customer: No

Good morning, which email program are you using?

Customer: replied 2 months ago.
I am on G Mail

OK. Are you using the Gmail App, or are you going to the Gmail web site with a browser? Or are you using Outlook?

Customer: replied 2 months ago.
I am going to the Gmail web site with a browser.
Customer: replied 2 months ago.
I have requested a telephone conversaation.

I can’t phone at the moment, so I will opt out and then you can see if another expert is available.

Customer: replied 2 months ago.
Thank you

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you using the Mail app to access your Gmail?

Please let me know by replying to me here so that I can help you further.

Best regards,

Jess

Customer: replied 2 months ago.
I am using a Windows computer
Customer: replied 2 months ago.
I am using the Mail app.

Thank you for writing back with that information. Unfortunately, since you are using the default and built-in email program of Windows 10 -- called the Mail app, there is an ongoing bug in that email system that stores SENT emails to the Spam folder when you are using Gmail. Please check that out. When you send an email, there is no copy of that Sent email saved in the Sent Items folder because the said copy is saved in the Spam folder.

There is no way that you can change that since it is the folder mapping capability of the Mail app that is faulty or messed up, and there is no setting there that can be changed to fix the problem.

I suggest that you download and install a better email program called Thunderbird. It will be easy to use and this problem is not present in Thunderbird. Here is the link:

https://www.thunderbird.net/

Thank you,

Jess

Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 10211
Experience: Computer Software Support Specialist for more than 10 years
Jess M. and 3 other Email Specialists are ready to help you