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Bing
Bing, Internet Specialist
Category: Email
Satisfied Customers: 6248
Experience:  CISM / CISSP / MCSD / MCSE
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My mail quits when I try to open on my MacBook Air, Yahoo,

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My mail quits when I try to open on my MacBook Air
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: ALL
JA: What troubleshooting have you tried?
Customer: clean my macX
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no

Hi, my name is ***** ***** I will help you with your question today.

Do you mean the Mail app of macOS terminates itself when you open it?

Bing and 3 other Email Specialists are ready to help you
Customer: replied 1 year ago.
I click on Mail and it immediately quits

Thanks for requesting remote assistance services. Please click below link from your Mac to download QuickSupport software, then advise the TeamViewer ID and password ***** downloaded and installed.

https://download.teamviewer.com/download/TeamViewerQS.dmg

Customer: replied 1 year ago.
can't download Team viewer on this mac

Why? Or, what's the symptom, please?

Customer: replied 1 year ago.
my mac says it requires more update software

Can you please click the Apple logo then About This Mac and let me know your OSX or macOS version?

Customer: replied 1 year ago.
OS X El Capitan

Honestly, it is a version too old.

Do you have an iPhone?

Customer: replied 1 year ago.

yes 079***

Okay, lets use FaceTime video to see your Mac screen. I am calling you.

Please upload it here.

All done. Mail app restored and verified in working condition via the remote session.