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Category: Email
Satisfied Customers: 650
Experience:  dasdasd
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I forgot the password and i don't have the same phone

Customer Question

I forgot the password ***** i don't have the same phone number
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I have on file, but I don't have acces to that phone number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: Email
Expert:  NILESH PANCHAL replied 16 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to assist you today!

Kindly let me know which email service are you using.

Customer: replied 16 days ago.
Customer: replied 16 days ago.
no thanks
Customer: replied 16 days ago.
Are you going to help me or what?
Expert:  NILESH PANCHAL replied 16 days ago.

Do you have recovery email setup for you account.

Customer: replied 16 days ago.
Expert:  NILESH PANCHAL replied 16 days ago.

You do not have recovery email as well as phone number to reset your password.

Customer: replied 16 days ago.
It is an old email adress, so i've changed my phone number twice allready
Expert:  NILESH PANCHAL replied 16 days ago.

But is the recovery phone number for your email still active.

Customer: replied 16 days ago.
I don't have that sim card
Customer: replied 16 days ago.
I know my email address and the last password ***** remember, that's all I know
Customer: replied 16 days ago.
basically I was reseting my phone, and I lost everything from it, including email address
Expert:  NILESH PANCHAL replied 16 days ago.

The only thing you can try in this case is to fill out this form. Please click the link below

Enter as many details as possible (also enter your mobile number if you have) to prove that you are the true owner of the Gmail account.

Gmail will verify your account and contact you later (3-5 business days). They will respond to you via email and sent you a link to reset your Gmail password.