Ask an Email Question, Get an Answer ASAP!
Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble with your Outlook. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Is this the same computer with which you are facing the issue?
May I know if you are still connected with me?
It seems that you are not connected with me at the moment. However, please use the link below to reset the password ***** your Outlook account. And try to login using a new password.
If the account is not recovered using the above steps, I suggest you to submit the form using the below link to recover the Email account.
Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?
May I know if you are using Windows computer or a MAC computer?
I am still connected with you. May I know if you are using Windows computer or a MAC computer?
May I know if you are receiving any error message while sending and receiving emails?
May I know if you use a browser to access your email account?
Sure. You can get back to us at your own convenience to get the issue fixed. Thank you for contacting us.