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Tech Expert
Tech Expert, Email Expert
Category: Email
Satisfied Customers: 8139
Experience:  Technical Support Engineer
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How are you, I’m trying to open my email but I have

Customer Question

Hello how are you
JA: Hi. How can I help?
Customer: I’m trying to open my email but I have forgotten the password ***** security questions as well
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: No because the phone number I had has been closed because I didn’t use it for a year
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No that’s all
Submitted: 8 days ago.
Category: Email
Expert:  Tech Expert replied 8 days ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your email password. Hopefully, we can get this resolved quickly.

May I know who is your email provider?

Customer: replied 8 days ago.
Sorry what’s does it mean provider?
Expert:  Tech Expert replied 8 days ago.

Who is your provider, like Gmail or Outlook or Comcast or ATT or any other?

Customer: replied 8 days ago.
Gmail sorry
Customer: replied 8 days ago.
It’s gmail
Expert:  Tech Expert replied 8 days ago.

Please, follow the instructions below to reset your Gmail/Google password:

- Click the link listed below:

https://accounts.google.com/signin/recovery

https://accounts.google.com/signin/recovery- Enter the email address that you wish to reset the password *****
- Click the NEXT button
- Click on Try another way then follow the on-screen instructions
(If you do not have access to the recovery email please try to reset the password ***** first and if you do not have access to the recovery phone number, contact your service provider and check if you are able to get back that number.)
- Now you will be able to reset your password.